AnyBook4Less.com - Author: W. Earl, Jr. Sasser

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1.		Title: Putting the Service-Profit Chain to Work (HBR OnPoint Enhanced Edition) by James L. Heskett, Thomas O. Jones, Gary Loveman, Jr. W. Earl Sasser, Leonard A. Schlesinger ISBN: B00005REHU Publisher: Harvard Business School Press Pub. Date: 03 May, 2003 List Price: $7.00 Amazon.com Price: $7.00
2.		Title: Service Breakthroughs: Changing the Rules of the Game by James L. Heskett, W. Earl, Jr. Sasser, Christopher W. Hart ISBN: 0029146755 Publisher: Free Press Pub. Date: August, 1990 List Price: $35.00 Amazon.com Price: $24.50
3.		Title: Why Satisfied Customers Defect (HBR OnPoint Enhanced Edition) by Thomas O. Jones, Jr. W. Earl Sasser ISBN: B00005REJ4 Publisher: Harvard Business School Press Pub. Date: 03 May, 2003 List Price: $7.00 Amazon.com Price: $7.00
4.		Title: Zero Defections: Quality Comes to Services (HBR OnPoint Enhanced Edition) by Frederick F. Reichheld, Jr. W. Earl Sasser ISBN: B00005REI7 Publisher: Harvard Business School Press Pub. Date: 03 May, 2003 List Price: $7.00 Amazon.com Price: $7.00
5.		Title: The Profitable Art of Service Recovery by Christopher W.L. Hart, James L. Heskett, Jr. W. Earl Sasser ISBN: B00005RZ35 Publisher: Harvard Business School Press Pub. Date: 03 May, 2003 List Price: $6.00 Amazon.com Price: $6.00
6.		Title: Match Supply and Demand in Service Industries by Jr. W. Earl Sasser ISBN: B00005REKD Publisher: Harvard Business School Press Pub. Date: 03 May, 2003 List Price: $6.00 Amazon.com Price: $6.00
7.		Title: The Service Management Course: Cases and Readings by James L. Heskett, Earl W. Sasser Jr, Christopher W. L. Hart, W. Earl, Jr. Sasser ISBN: 0029140919 Publisher: Free Press Pub. Date: June, 1991 List Price: $45.00 Amazon.com Price: $45.00

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