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The Service Management Course: Cases and Readings

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Title: The Service Management Course: Cases and Readings
by James L. Heskett, Earl W. Sasser Jr, Christopher W. L. Hart, W. Earl, Jr. Sasser
ISBN: 0-02-914091-9
Publisher: Free Press
Pub. Date: June, 1991
Format: Hardcover
Volumes: 1
List Price(USD): $45.00

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Title: Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package
by James A. Fitzsimmons, Mona J. Fitzsimmons
ISBN: 0072424192
Publisher: McGraw-Hill/Irwin
Pub. Date: 08 August, 2000
List Price(USD): $124.25

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