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1.
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Cover ImageTitle: Service Breakthroughs: Changing the Rules of the Game
by James L. Heskett, W. Earl, Jr. Sasser, Christopher W. Hart
ISBN: 0029146755
Publisher: Free Press
Pub. Date: August, 1990
List Price: $35.00
Amazon.com Price: $24.50
2.
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Cover ImageTitle: The Profitable Art of Service Recovery
by Christopher W.L. Hart, James L. Heskett, Jr. W. Earl Sasser
ISBN: B00005RZ35
Publisher: Harvard Business School Press
Pub. Date: 03 May, 2003
List Price: $6.00
Amazon.com Price: $6.00
3.
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Cover ImageTitle: The Power of Internal Guarantees
by Christopher W.L. Hart
ISBN: B00005RZ50
Publisher: Harvard Business School Press
Pub. Date: 03 May, 2003
List Price: $6.00
Amazon.com Price: $6.00
4.
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Cover ImageTitle: Extraordinary Guarantees : Achieving Breakthrough Gains in Quality & Customer Satisfaction
by Christopher W. L. Hart
ISBN: 0814450644
Publisher: AMACOM
Pub. Date: May, 1993
List Price: $24.95
Amazon.com Price: $24.95
5.
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Cover ImageTitle: The Service Management Course: Cases and Readings
by James L. Heskett, Earl W. Sasser Jr, Christopher W. L. Hart, W. Earl, Jr. Sasser
ISBN: 0029140919
Publisher: Free Press
Pub. Date: June, 1991
List Price: $45.00
Amazon.com Price: $45.00
6.
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Cover ImageTitle: The Baldrige: What It Is, How It's Won, How to Use It to Improve Quality in Your Company
by Christopher E. Bogan, Christopher W. L. Hart
ISBN: 0070269122
Publisher: McGraw-Hill
Pub. Date: June, 1992
List Price: $24.95
Amazon.com Price: $24.95
7.
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Cover ImageTitle: The Power of Unconditional Service Guarantees
by Christopher W.L. Hart
ISBN: B00005RZ23
Publisher: Harvard Business School Press
Pub. Date: 03 May, 2003
List Price: $6.00
Amazon.com Price: $6.00
8.
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Cover ImageTitle: Strategic Hotel/Motel Marketing
by David A. Troy, Christopher W.L. Hart
ISBN: 0866120319
Publisher: Educational Institute of the American Hotel Motel Assoc
Pub. Date: December, 1986
List Price: $59.95
Amazon.com Price: $59.95

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