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1. |  | Title: Customer Relationship Management : Perspectives from the Market Place by Simon Knox, Stan Maklan, Adrian Payne, Joe Peppard, Lynette Ryals ISBN: 0750656778 Publisher: Butterworth-Heinemann Pub. Date: 04 December, 2002 List Price: $45.00 Amazon.com Price: $45.00 |
| 2. |  | Title: Creating A Company for Customers: How to Build and Lead a Market Driven Organization by Malcolm McDonald, Martin Christopher, Simon Knox, Adrian Payne, Jane Simms ISBN: 0273642499 Publisher: Financial Times Prentice Hall Pub. Date: April, 2001 List Price: $37.00 Amazon.com Price: $37.00 |
| 3. |  | Title: Customer Relationship Management: The Business Case for CRM (The Cranfield School of Management Research Reports) by Simon Knox, Lynette Ryals ISBN: 0273650696 Publisher: Pearson Professional Education Pub. Date: 27 June, 2000 |
| 4. |  | Title: Competing On Value by Stan Maklan, Simon Knox ISBN: 0273631055 Publisher: Financial Times Prentice Hall Pub. Date: 15 March, 1998 List Price: $27.95 Amazon.com Price: $27.95 |
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