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1. |  | Title: Customer Relationship Management : Perspectives from the Market Place by Simon Knox, Stan Maklan, Adrian Payne, Joe Peppard, Lynette Ryals ISBN: 0750656778 Publisher: Butterworth-Heinemann Pub. Date: 04 December, 2002 List Price: $45.00 Amazon.com Price: $45.00 |
| 2. |  | Title: Customer Relationship Management: The Business Case for CRM (The Cranfield School of Management Research Reports) by Simon Knox, Lynette Ryals ISBN: 0273650696 Publisher: Pearson Professional Education Pub. Date: 27 June, 2000 |
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