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1. |  | Title: Customer Care Center professionell managen. Strategien - Erfolgsfaktoren - Praxisbeispiele. by Thomas Lauenstein, Dieter Seitz, Volker Volkholz, Hans-Jörg Bullinger, Rainer Bamberger, Anne König ISBN: 3409123571 Publisher: Gabler Pub. Date: 01 March, 2003 |
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