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Customer Care Center professionell managen. Strategien - Erfolgsfaktoren - Praxisbeispiele.

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Title: Customer Care Center professionell managen. Strategien - Erfolgsfaktoren - Praxisbeispiele.
by Thomas Lauenstein, Dieter Seitz, Volker Volkholz, Hans-Jörg Bullinger, Rainer Bamberger, Anne König
ISBN: 3-409-12357-1
Publisher: Gabler
Pub. Date: 01 March, 2003
Format: Hardcover
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