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1. |  | Title: Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series) by Jon Anton, Natalie L. Petouhoff ISBN: 0130990698 Publisher: Pearson Education Pub. Date: 26 December, 2001 List Price: $34.00 Amazon.com Price: $34.00 |
| 2. |  | Title: Integrating People with Process and Technology "Gaining Employee Acceptance of Technology Initiatives" by Jon Anton, Natalie L. Petouhoff, Lisa M. Schwartz ISBN: 0963046438 Publisher: The Anton Press Pub. Date: March, 2002 List Price: $39.99 Amazon.com Price: $39.99 |
| 3. |  | Title: Recruitng and Retaining Call Center Employees by Jack J. Phillips, Natalie L. Petouhoff ISBN: 1562862944 Publisher: ASTD Pub. Date: 28 December, 2001 List Price: $49.95 Amazon.com Price: $49.95 |
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