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1. |  | Title: How to Conduct a Call Center Performance Audit: A to Z by Dr. Jon Anton, Dru Phelps ISBN: 0963046462 Publisher: The Anton Press Pub. Date: 01 September, 2002 List Price: $34.99 Amazon.com Price: $34.99 |
| 2. |  | Title: Listening to the Voice of the Customer: 16 Steps to a Successful Customer Satisfaction Measurement Program by Jon Anton, Debra Perkins, Richard A. Feinberg ISBN: 0915910438 Publisher: Alexander Communications Group, Inc. Pub. Date: 01 September, 1998 List Price: $39.95 Amazon.com Price: $39.95 |
| 3. |  | Title: Call Center Benchmarking (Deciding If Good Is Enough) by Jon Anton, David Gustin, Stijn Spit, Ichor ISBN: 155753215X Publisher: Purdue University Press Pub. Date: 15 June, 2000 List Price: $43.95 Amazon.com Price: $30.77 |
| 4. |  | Title: Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series) by Jon Anton, Natalie L. Petouhoff ISBN: 0130990698 Publisher: Prentice Hall Pub. Date: 26 December, 2001 List Price: $34.00 Amazon.com Price: $34.00 |
| 5. |  | Title: Customer Service and the Human Experience: We, the People, Make the Difference by Rosanne D'Ausilio, Jon Anton ISBN: 0971965277 Publisher: The Anton Press Pub. Date: June, 2003 List Price: $34.95 Amazon.com Price: $34.95 |
| 6. |  | Title: Selecting a Teleservices Partner by Jon Anton, Lori Carr ISBN: 0963046489 Publisher: The Anton Press Pub. Date: March, 2002 List Price: $34.99 Amazon.com Price: $34.99 |
| 7. |  | Title: Managing Web-Based Customer Experiences: Self-Service Integrated with Assisted-Service by Jon Anton, Mike Murphy ISBN: 0971965242 Publisher: The Anton Press Pub. Date: 06 August, 2003 List Price: $35.95 Amazon.com Price: $35.95 |
| 8. |  | Title: From Cost to Profit Center: How Technology Enables the Difference by Jon Anton, R. Scott Davis ISBN: 0971965285 Publisher: The Anton Press Pub. Date: July, 2003 List Price: $44.95 Amazon.com Price: $44.95 |
| 9. |  | Title: Integrating People with Process and Technology "Gaining Employee Acceptance of Technology Initiatives" by Jon Anton, Natalie L. Petouhoff, Lisa M. Schwartz ISBN: 0963046438 Publisher: The Anton Press Pub. Date: March, 2002 List Price: $39.99 Amazon.com Price: $39.99 |
| 10. |  | Title: Customer Relationship Management Technology by Dr. Jon Anton, Bob Vilsoet ISBN: 0963046470 Publisher: The Anton Press Pub. Date: 01 June, 2002 List Price: $39.99 Amazon.com Price: $39.99 |
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