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1. |  | Title: MP Service Management with student CD with Service Model CD by James A Fitzsimmons, Mona J Fitzsimmons ISBN: 0072959584 Publisher: McGraw-Hill/Irwin Pub. Date: 13 October, 2003 List Price: $132.10 Amazon.com Price: $132.10 |
| 2. |  | Title: Service Management w/ Student CD-Rom by James A. Fitzsimmons, Mona J. Fitzsimmons, James Fitzsimmons, Mona Fitzsimmons ISBN: 0072868201 Publisher: McGraw-Hill/Irwin Pub. Date: 31 March, 2003 List Price: $124.25 Amazon.com Price: $124.25 |
| 3. |  | Title: New Service Development : Creating Memorable Experiences by Mona J. Fitzsimmons, James Fitzsimmons ISBN: 0761917411 Publisher: Sage Publications Pub. Date: 12 November, 1999 List Price: $105.00 Amazon.com Price: $105.00 |
| 4. |  | Title: Service Management for Competitive Advantage (McGraw-Hill Series in Management) by James A. Fitzsimmons, Mona J. Fitzsimmons ISBN: 0070212171 Publisher: McGraw Hill College Div Pub. Date: January, 1994 List Price: $102.25 Amazon.com Price: $102.25 |
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