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Title: Service Management for Competitive Advantage (McGraw-Hill Series in Management) by James A. Fitzsimmons, Mona J. Fitzsimmons ISBN: 0070212171 Publisher: McGraw Hill College Div Pub. Date: January, 1994 Format: Hardcover Volumes: 1 List Price(USD): $102.25

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Average Customer Rating: 4

Rating: 4
Summary: A very good text
Comment: Fitzimmons strikes again! I teach a graduate level Service Operations management course, and have adopted this book as basic text. It seems an expansion of the previous (1982) text of the first author, with added chapters (mostly about non-operations subjects, but useful).

A specially good "packing" of queuing; most models relevant to practice are covered; excellent examples.