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1. |  | Title: Call Center Agent Motivation and Compensation: The Best of Call Center Management Review by E. Arrington, Dan Coen, C. Ellis, D. Coen, L. Harps, S. Hash, E. Hawk, M. Klenke, G. Levin, J.Mayben ISBN: 097095073X Publisher: Call Center Press Pub. Date: 01 August, 2002 List Price: $16.95 Amazon.com Price: $13.56 |
| 2. |  | Title: Call Center Agent Turnover and Retention: The Best of Call Center Management Review by L. Ahearn, B. Bauer, S. Burchman, JB. Kerwin, J. Carver, M. Cline, S. Hush, R. Kingsland, G. Levin, J. Mayben ISBN: 0970950799 Publisher: Call Center Press Pub. Date: 01 August, 2002 List Price: $16.95 Amazon.com Price: $13.56 |
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