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Title: Call Center Agent Motivation and Compensation: The Best of Call Center Management Review by E. Arrington, Dan Coen, C. Ellis, D. Coen, L. Harps, S. Hash, E. Hawk, M. Klenke, G. Levin, J.Mayben ISBN: 0-9709507-3-X Publisher: Call Center Press Pub. Date: 01 August, 2002 Format: Paperback Volumes: 1 List Price(USD): $16.95 |
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Title: Call Center Agent Turnover and Retention: The Best of Call Center Management Review by L. Ahearn, B. Bauer, S. Burchman, JB. Kerwin, J. Carver, M. Cline, S. Hush, R. Kingsland, G. Levin, J. Mayben ISBN: 0970950799 Publisher: Call Center Press Pub. Date: 01 August, 2002 List Price(USD): $16.95 |
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Title: Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment by Brad Cleveland ISBN: 0965909301 Publisher: Call Center Press Pub. Date: 1999 List Price(USD): $34.95 |
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Title: Call Center Forecasting and Scheduling : The Best of Call Center Management Review by Gerry Barber, Brad Cleveland, Henry Dortmans, Greg Levin, Ann Smith ISBN: 0965909360 Publisher: Call Center Press Pub. Date: September, 2000 List Price(USD): $16.95 |
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Title: Building Call Center Culture by Dan Coen ISBN: 0966043626 Publisher: DCD Publishing Pub. Date: January, 2001 List Price(USD): $24.95 |
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Title: Call Center Recruiting and New Hire Training by Greg Levin, Jennifer Wilber ISBN: 0970950705 Publisher: Call Center Press Pub. Date: 01 October, 2001 List Price(USD): $16.95 |
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