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1. |  | Title: Service Quality by Stephen W. Brown, Evert Gummesson, Bo Edvardsson, Bengtove Gustavsson, Jan Carlzon, Evert Gummeson ISBN: 0669211524 Publisher: Rowman & Littlefield (Non NBN) Pub. Date: 03 June, 1998 List Price: $59.00 Amazon.com Price: $59.00 |
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