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Service Quality

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Title: Service Quality
by Stephen W. Brown, Evert Gummesson, Bo Edvardsson, Bengtove Gustavsson, Jan Carlzon, Evert Gummeson
ISBN: 0-669-21152-4
Publisher: Rowman & Littlefield (Non NBN)
Pub. Date: 03 June, 1998
Format: Hardcover
Volumes: 1
List Price(USD): $59.00
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