1.
 |  | Title: Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
by Michael D. Johnson, Anders Gustafsson
ISBN: 0787953105
Publisher: Jossey-Bass
Pub. Date: 01 August, 2000
List Price: $29.95
Amazon.com Price: $20.97 |
2.
|  | Title: Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation
by Michael D. Johnson, Anders Gustafsson
ISBN: 0787961566
Publisher: Jossey-Bass
Pub. Date: 16 May, 2003
List Price: $29.95
Amazon.com Price: $20.97 |
3.
|  | Title: New Service Development and Innovation in the New Economy
by Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden
ISBN: 9144015593
Publisher: Studentlitteratur AB
Pub. Date: January, 2000
List Price: $21.50
Amazon.com Price: $21.50 |
4.
|  | Title: Arkeologihistoria som historia och som arkeologi : studier i arkeologins egenhistorier
by Anders Gustafsson
ISBN: 9185952575
Publisher: Gèoteborg University, Dept. of Archaeology
Pub. Date: 2001
|
5.
|  | Title: Customer Retention in the Automotive Industry: Quality, Satisfaction and Loyalty
by Michael D. Johnson, Andreas Herrmann, Frank Huber PhD, Anders Gustafsson
ISBN: 3409122370
Publisher: Gabler
Pub. Date: 1997
|
6.
|  | Title: The Political Economy of Social Security (Contributions to Economic Analysis, 179)
by B. A. Gustafsson, N. Anders Klevmarken
ISBN: 0444871411
Publisher: North-Holland
Pub. Date: April, 1989
List Price: $105.25
Amazon.com Price: $105.25 |
