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1. |  | Title: Harvard Business Review on Customer Relationship Management by C. K. Prahalad, Jon R. Katzenbach, Sriram Chase ISBN: 1578516994 Publisher: Harvard Business School Press Pub. Date: 15 January, 2002 List Price: $19.95 Amazon.com Price: $13.97 |
| 2. |  | Title: Want to Perfect Your Company's Service?: Use Behavioral Science (HBR OnPoint Enhanced Edition) by Richard B. Chase, Sriram Dasu ISBN: B00005REJ3 Publisher: Harvard Business School Press Pub. Date: 28 June, 2003 List Price: $7.00 Amazon.com Price: $7.00 |
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