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1. |  | Title: Managing to Keep the Customer : How to Achieve and Maintain Superior Customer Service Throughout the Organization (Jossey-Bass Management Series) by Robert L. Desatnick, Denis H. Detzel ISBN: 1555424155 Publisher: Jossey-Bass Pub. Date: 28 May, 1993 List Price: $38.00 Amazon.com Price: $38.00 |
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