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1. |  | Title: Managing the Guest Experience in Hospitality by Robert Clayton Ford, Cherrill P. Heaton, Robert C. Lewis ISBN: 0766814157 Publisher: Delmar Learning Pub. Date: 13 December, 1999 List Price: $54.95 Amazon.com Price: $54.95 |
| 2. |  | Title: Achieving Service Excellence: Strategies for Healthcare by Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton ISBN: 1567931901 Publisher: Health Administration Press Pub. Date: 01 August, 2002 List Price: $72.00 Amazon.com Price: $72.00 |
| 3. |  | Title: Organization Theory: An Integrative Approach by Robert Clayton Ford, Barry R. Armandi, Cherrill P. Heaton ISBN: 006042124X Publisher: Harpercollins College Div Pub. Date: February, 1988 List Price: $52.55 Amazon.com Price: $52.55 |
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