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1. |  | Title: Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment by Brad Cleveland, Julia Mayben, Gordon F., Jr. MacPherson ISBN: 0965909301 Publisher: Call Center Pr Pub. Date: 1999 List Price: $34.95 Amazon.com Price: $34.95 |
| 2. |  | Title: Call Center Forecasting and Scheduling : The Best of Call Center Management Review by Gerry Barber, Brad Cleveland, Henry Dortmans, Greg Levin, Gordon Mac Pherson, Ann Smith ISBN: 0965909360 Publisher: Call Center Press Pub. Date: September, 2000 List Price: $16.95 Amazon.com Price: $16.95 |
| 3. |  | Title: ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals by Brad Cleveland ISBN: 0965909352 Publisher: Call Center Press Pub. Date: 01 April, 2003 List Price: $24.95 Amazon.com Price: $19.96 |
| 4. |  | Title: Call Center People Management Handbook and Study Guide by Brad Cleveland, Debbie Harne ISBN: 0970950748 Publisher: Call Center Press Pub. Date: 01 February, 2003 List Price: $199.00 Amazon.com Price: $199.00 |
| 5. |  | Title: Call Center Leadership and Business Management Handbook and Study Guide by Brad Cleveland, Debbie Harne ISBN: 0970950772 Publisher: Call Center Press Pub. Date: 01 February, 2003 List Price: $199.00 Amazon.com Price: $199.00 |
| 6. |  | Title: Call Center Customer Relationship Management Handbook and Study Guide by Brad Cleveland, Debbie Harne ISBN: 0970950764 Publisher: Call Center Press Pub. Date: 01 February, 2003 List Price: $199.00 Amazon.com Price: $199.00 |
| 7. |  | Title: Call Center Operations Management Handbook and Study Guide by Brad Cleveland, Debbie Harne ISBN: 0970950756 Publisher: Call Center Press Pub. Date: 01 February, 2003 List Price: $199.00 Amazon.com Price: $199.00 |
| 8. |  | Title: Call Center Management. by Brad Cleveland, Julia Mayben, Günter Greff ISBN: 340919570X Publisher: Dr. Th. Gabler Verlag Pub. Date: 01 August, 1998 |
| 9. |  | Title: Recording Industry Sourcebook (Annual) by Mix Books, Barry Cleveland, Brad Burkhart ISBN: 0918371120 Publisher: MixBooks Pub. Date: February, 1997 List Price: $79.95 Amazon.com Price: $79.95 |
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