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1. |  | Title: Essentials of Services Marketing: Concepts, Strategies and Cases by K. Douglas Hoffman, John E. G. Bateson ISBN: 0030288924 Publisher: South-Western Educational Publishing Pub. Date: 29 June, 2001 List Price: $111.95 Amazon.com Price: $111.95 |
| 2. |  | Title: Managing Services Marketing: Text and Readings by John E. G. Bateson, K. Douglas Hoffman ISBN: 0030225191 Publisher: Harcourt Brace College Publishers Pub. Date: 30 December, 1998 List Price: $90.75 Amazon.com Price: $90.75 |
| 3. |  | Title: Marketing Public Transit : A Strategic Approach by Christopher H. Lovelock, Gordon Lewin, George S. Day, John E.G. Bateson ISBN: 0275924998 Publisher: Praeger Publishers Pub. Date: 17 November, 1987 List Price: $52.95 Amazon.com Price: $52.95 |
| 4. |  | Title: The Effects of Perceived Control and Customer Crowding on the Service Experience by John E. G. Bateson, Michael K. M. Hui ISBN: 999280047X Publisher: Marketing Science Inst Pub. Date: 01 June, 1990 List Price: $18.00 Amazon.com Price: $18.00 |
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