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1. |  | Title: How to Measure Customer Satisfaction by Nigel Hill, John Brierley, Rob MacDougall, Graham Roberts-Phelps ISBN: 0566081938 Publisher: Gower Pub Co Pub. Date: June, 1999 List Price: $49.95 Amazon.com Price: $49.95 |
| 2. |  | Title: Safety at Work by Graham Roberts-Phelps ISBN: 0566080672 Publisher: Gower Pub Co Pub. Date: April, 1999 List Price: $34.95 Amazon.com Price: $34.95 |
| 3. |  | Title: Rural Planning in Developing Countries: Supporting Natural Resource Management and Sustainable Livelihoods by D. Berry Dalal-Clayton, David Dent, Olivier Dubois, International Institute for Environment and Development, Graham Roberts-Phelps, Barry Dalal-Clayton ISBN: 1853839396 Publisher: Earthscan Publications, Ltd. Pub. Date: January, 2003 List Price: $32.50 Amazon.com Price: $32.50 |
| 4. |  | Title: Companies Don't Succeed People Do!: Ideas to Create Profits Through People by Graham Roberts-Phelps ISBN: 1854181092 Publisher: Hawksmere Pub. Date: 15 December, 2001 List Price: $22.95 Amazon.com Price: $20.20 |
| 5. |  | Title: Telephone Tactics by Graham Roberts-Phelps ISBN: 1854181777 Publisher: Independent Publishers Group Pub. Date: 15 September, 2001 List Price: $19.95 Amazon.com Price: $19.95 |
| 6. |  | Title: Fire Safety by Graham Roberts-Phelps ISBN: 0566080591 Publisher: Gower Pub Co Pub. Date: April, 1999 List Price: $34.95 Amazon.com Price: $34.95 |
| 7. |  | Title: 90 Brain-Teasers for Trainers by Anne McDougall, Graham Roberts-Phelps ISBN: 0566079798 Publisher: Ashgate Publishing Pub. Date: November, 1997 List Price: $72.95 Amazon.com Price: $72.95 |
| 8. |  | Title: Safety for Managers by Graham Roberts-Phelps ISBN: 0566080605 Publisher: Gower Pub Co Pub. Date: April, 1999 List Price: $34.95 Amazon.com Price: $34.95 |
| 9. |  | Title: Customer Relationship Management: How to Turn a Good Business Into a Great One! by Graham Roberts-Phelps ISBN: 185418119X Publisher: Independent Publishers Group Pub. Date: 15 September, 2001 List Price: $24.95 Amazon.com Price: $24.95 |
| 10. |  | Title: Display Screen Equipment by Graham Roberts-Phelps ISBN: 0566080648 Publisher: Gower Pub Co Pub. Date: April, 1999 List Price: $34.95 Amazon.com Price: $34.95 |
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