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1. |  | Title: Service- Exzellenz. Konsequente Kundenorientierung mit Herz und Verstand. by Dietrich Buchner ISBN: 3409188614 Publisher: Dr. Th. Gabler Verlag Pub. Date: 01 January, 1998 |
| 2. |  | Title: Prozess- Power. Durch Change Management den Unternehmenserfolg sichern. by Dietrich Buchner, Ulrich Hofmann, stephan Magnus ISBN: 3409115331 Publisher: Dr. Th. Gabler Verlag Pub. Date: 01 November, 1999 |
| 3. |  | Title: Der Mensch im Merger. Erfolgreich fusionieren durch Zielorientierung, Integration, Outplacement by Dietrich Buchner ISBN: 3409121617 Publisher: Gabler Verlag Pub. Date: 29 October, 2002 |
| 4. |  | Title: Mehr Kundennähe. Von Kunden lernen, Kunden begeistern und binden. by Dietrich Buchner ISBN: 3409189793 Publisher: Dr. Th. Gabler Verlag Pub. Date: 01 July, 1998 |
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