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1. |  | Title: Winning the Service Game by Benjamin Schneider, David Earl Bowen ISBN: 0875845703 Publisher: Harvard Business School Press Pub. Date: 01 March, 1995 List Price: $24.95 Amazon.com Price: $16.97 |
| 2. |  | Title: Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations and Marketing (JOSSEY BASS BUSINESS AND MANAGEMENT SERIES) by David Earl Bowen ISBN: 1555422225 Publisher: John Wiley & Sons Inc Pub. Date: 01 April, 1990 List Price: $41.95 Amazon.com Price: $41.95 |
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