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1. |  | Title: Service Management and Marketing : A Customer Relationship Management Approach, 2nd Edition by Christian Grönroos, Christian Gronroos ISBN: 0471720348 Publisher: John Wiley & Sons Pub. Date: 06 September, 2000 List Price: $50.00 Amazon.com Price: $50.00 |
| 2. |  | Title: Service Management and Marketing: Managing the Moment of Truth in Service Competition (Issues in Organization and Management Series) by Christian Gronroos ISBN: 0669200352 Publisher: Lexington Books Pub. Date: May, 1990 List Price: $44.95 Amazon.com Price: $44.95 |
| 3. |  | Title: Strategic Management and Marketing in the Service Sector by Christian Gronroos ISBN: 9144439113 Publisher: Krieger Publishing Company Pub. Date: June, 1984 List Price: $13.50 Amazon.com Price: $13.50 |
| 4. |  | Title: Marketing y Gestion de Servicios by Christian Gronroos ISBN: 8479781467 Publisher: Diaz de Santos Pub. Date: September, 1994 List Price: $85.75 Amazon.com Price: $85.75 |
| 5. |  | Title: Strategier för finländska entreprenadföretags marknadsföring på den svenska marknaden by Christian Grönroos ISBN: 9515550785 Publisher: [Svenska handelshèogskolan], Institutionen fèor marknadsekonomi |
| 6. |  | Title: Strategic Management and Marketing in the Service Sector(Report Number 78-120) by Christian Gronroo ISBN: 9993179175 Publisher: Marketing Science Institute Pub. Date: December, 1983 List Price: $18.00 Amazon.com Price: $18.00 |
| 7. |  | Title: Service-oriented international marketing strategies : an overview by Christian Grönroos ISBN: 9515550718 Publisher: Swedish School of Economics and Business Administration |
| 8. |  | Title: An applied service marketing theory by Christian Grönroos ISBN: 9515551196 Publisher: Svenska handelshogskèolan |
| 9. |  | Title: Marknadsföring av industriella tjänster by Christian Grönroos ISBN: 9515550831 Publisher: Svenska handelshèogskolan |
| 10. |  | Title: Marknadsorienterad företagsledning inom tjänstesektorn : ett organisatoriskt problem by Christian Grönroos ISBN: 951555067X Publisher: Forskningsinstitutet vid Svenska handelshèogskolan |
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