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1. |  | Title: Service Quality by Stephen W. Brown, Evert Gummesson, Bo Edvardsson, Bengtove Gustavsson, Jan Carlzon, Evert Gummeson ISBN: 0669211524 Publisher: Rowman & Littlefield (Non NBN) Pub. Date: 03 June, 1998 List Price: $59.00 Amazon.com Price: $59.00 |
| 2. |  | Title: New Service Development and Innovation in the New Economy by Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden ISBN: 9144015593 Publisher: Studentlitteratur AB Pub. Date: January, 2000 List Price: $21.50 Amazon.com Price: $21.50 |
| 3. |  | Title: Quality of Service: Making It Really Work (Quality in Action) by Bo Edvardsson, Bertil Thomasson, John Ovretveit, John Vretveit ISBN: 0077079493 Publisher: McGraw-Hill Pub. Date: December, 1994 List Price: $34.95 Amazon.com Price: $34.95 |
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