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1. |  | Title: Running an Effective Help Desk, 2nd Edition by Barbara Czegel ISBN: 0471248169 Publisher: John Wiley & Sons Pub. Date: 13 March, 1998 List Price: $50.00 Amazon.com Price: $35.00 |
| 2. |  | Title: Help Desk Practitioner's Handbook by Barbara Czegel ISBN: 0471319929 Publisher: John Wiley & Sons Pub. Date: 16 December, 1998 List Price: $44.99 Amazon.com Price: $31.49 |
| 3. |  | Title: Technical Support on the Web: Designing and Maintaining an Effective E-Support Site by Barbara Czegel ISBN: 0471391875 Publisher: John Wiley & Sons Pub. Date: 20 October, 2000 List Price: $34.99 Amazon.com Price: $34.99 |
| 4. |  | Title: Running an Effective Help Desk: Planning, Implementing, Marketing, Automating, Improving, Outsourcing by Barbara Czegel ISBN: 0471025445 Publisher: John Wiley & Sons Pub. Date: November, 1994 List Price: $34.95 Amazon.com Price: $34.95 |
| 5. |  | Title: Help Desk 2nd Edition with Online and Complete IT Set by Barbara Czegel ISBN: 0471485926 Publisher: Wiley Text Books Pub. Date: 06 June, 2003 List Price: $116.94 Amazon.com Price: $116.94 |
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