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Title: The Coach's Handbook : Exercises for Resolving Conflict In The Workplace by Tim Ursiny ISBN: 1-929314-00-0 Publisher: Advantage Coaching and Training Pub. Date: 01 January, 1999 Format: Spiral-bound List Price(USD): $37.00

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Average Customer Rating: 5 (4 reviews)

Rating: 5
Summary: Winning at Handling Conflict
Comment: As a trainer facilitator, finding a quality workbook to use for myself and with diverse participants is highly desirable. This workbook is loaded with excellent examples and easy to follow exercises. I liked the way the content is organized and progressively helped me to handle more complex situations of conflict. Handling conflict is not comfortable for everyone; however, this workbook helps people to quit blaming others and take more responsibility to handle conflict before it escalates. This is a "keeper" and I hope that whoever reads this review will put this in their toolkit immediately.

Rating: 5
Summary: Useful conflict resolution tools
Comment: Conflict resolution requires effective communication. Miscommunication can create needless conlict. This handbook give the reader tools they can use in everday life to resolve conflicts and perhaps prevent them.

As you read the examples, you will realize that at one time or another you have engaged in every single coflict creating behavior.

You will get tools you can use to create more effective communication with others. Effective communication is the first step in resolving conflicts.

Rating: 5
Summary: A great Workbook that covers many different situations
Comment: This is a well laid out workbook that covers a number of situations that are often encountered in the workplace and provides a practical approach to solving them. arranged with life lessons, coaching applications, and exercises, as well as suggested activities

highly recommended

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