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Title: Establishing a System of Policies and Procedures by Stephen Page ISBN: 1-929065-00-0 Publisher: Bookmasters Pub. Date: June, 1998 Format: Paperback Volumes: 1 List Price(USD): $25.95 |
Average Customer Rating: 4.35 (26 reviews)
Rating: 5
Summary: The Writing Format Makes the Book
Comment: The writing format contained in this book in chapter 4 is the simplest and easiest format I have seen and used to date. I have bought most of the other books on procedures on the Internet and none come close to the quality of this book. I think this book is well-written and I believe that the author meant it to be well written.
This book contains a simple structure of writing policies and procedures from A to Z. I just loved this book and have recommended it to all my friends.
Rating: 5
Summary: Solid, straightforward and effective
Comment: This is my third book by Mr. Page and it does not disappoint. I started with his Achieving 100% Compliance of Policies and Procedures, which is best suited for advanced policy and procedures developers in quality environments, and followed with his 7 Steps to Better Written Policies and Procedures. The latter book is better suited as a training manual or quick reference guide.
This book, however, is a straightforward "how to" book, and it gives procedures for writing policies and procedures that are effective and clear. What I like about this book is Mr. Page stays focused on the basics, and sorts out the key issues. If you've never written policies and/or procedures this book will step you through the process with no fluff. That doesn't mean the book is terse. On the contrary, the book explains in necessary detail how to develop policies and procedures that reflect best practices. Having read all of Mr. Page's books, and also having an extensive background in policy and procedure development, I can attest that the approach is mature and will assure success if followed.
As with other reviewers I've noticed a few typos and convoluted sentences. However, these did not detract from the book's value because they did not change the context of the book's content or make it difficult to follow. If you need to write policies and/or procedures and have never done it before get this book and follow it. You'll be impressed with the results using the approach, and you'll also benefit from Mr. Page's extensive knowledge of the subject by avoiding false starts, as well as producing documents that are solid and clearly written.
Rating: 5
Summary: Excellent Ideas, Excellent Thoughts
Comment: This book is a blessing to all us novice writers who don't understand how to set up a system of policies and procedures.
The reviewer that thought the book was too shallow obviously didn't read this book in any depth. In fact, he/she can't even spell. I wouldn't trust someone who would post a review to millions that has simple spelling mistakes.
The reviewer tries to point out that processes and policies don't go together. If this reviewer really read the book, he would have realized that processes and procedures go together. The author never mentioned anything about policies and processes. Or this was a blatant misinterpretation.
The reviewer had nothing practical to say, he jumped on simple points. This book is PACKED with information about writing format, style, teambuilding, review and approval cycles, publishing tips, communications, and training guidelines. Notice the reviewer never mentioned this, only picked at "shallow" points.
And to say that every policy is different, I agree with that except that this author stresses consistency as being key to the reader's understanding. If the format of a policy is different from one time to the next, then the reader becomes confused. My company used to write as the reviewer suggested and it got us into trouble. We changed to the writing format recommended in this book and our audience loves us now. Thanks go to this author.
So if you see a reviewer trashing this book, let him or her suggest a better one. No book is perfect. But this book comes close.
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Title: 7 Steps to Better Written Policies and Procedures by Stephen Page ISBN: 1929065248 Publisher: Process Improvement Publishing Pub. Date: 14 May, 2001 List Price(USD): $19.95 |
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Title: Best Practices in Policies and Procedures by Stephen Page ISBN: 1929065078 Publisher: Process Improvement Publishing Pub. Date: June, 2002 List Price(USD): $25.95 |
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Title: Achieving 100% Compliance of Policies and Procedures by Stephen Page ISBN: 1929065493 Publisher: BookMasters, Inc. Pub. Date: 04 August, 2000 List Price(USD): $39.95 |
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Title: Writing Effective Policies and Procedures: A Step-By-Step Resource for Clear Communication by Nancy Campbell ISBN: 081447960X Publisher: AMACOM Pub. Date: 01 January, 1998 List Price(USD): $60.00 |
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Title: How to Write Policies, Procedures & Task Outlines: Sending Clear Signals in Written Directions by Larry Peabody, John Gear ISBN: 0965058506 Publisher: Idyll Arbor Pub. Date: August, 1998 List Price(USD): $29.95 |
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