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Title: Knowledge Management: A Guide for Your Journey to Best-Practice Processes by Carla O'Dell, Susan Elliott, Cindy Hubert, Cindy Hubert, Susan Elliott Carla O'Dell ISBN: 1-928593-22-4 Publisher: American Productivity & Quality Center Pub. Date: 01 January, 2000 Format: Paperback List Price(USD): $19.95

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Average Customer Rating: 5 (1 review)

Rating: 5
Summary: An Approachable Introduction
Comment: This guidebook defines many of the terms surrounding knowledge management and then outlines the major strategies that companies use when describing themselves as a "learning organization." I found the reader assessment helpful. With a discussion of the core components (the value proposition, culture, structure, roles, IT, approaches, and measurement), it's also useful in quickly educating coworkers on the potential value of KM.

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Title: If Only We Knew What We Know : The Transfer of Internal Knowledge and Best Practice by C. Jackson Grayson, Carla O'dell ISBN: 0684844745 Publisher: Free Press Pub. Date: 10 November, 1998 List Price(USD): $30.00