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Title: The Wizardy of Customer Value: An action guide to measuring & managing loyalty by R. Eric Reidenbach, Gordon W. McClung, Bradley T. Gale ISBN: 1-893066-00-2 Publisher: Rhumb Line Pub. Date: 01 September, 1998 Format: Paperback Volumes: 1 List Price(USD): $29.95 |
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Title: Beyond the Core: Expand Your Market Without Abandoning Your Roots by Chris Zook ISBN: 1578519519 Publisher: Harvard Business School Press Pub. Date: 02 January, 2004 List Price(USD): $29.95 |
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Title: Managing the Customer Experience: Turning Customers into Advocates by Forum, Joe Wheeler, Shaun Smith ISBN: 0273661957 Publisher: Pearson Education Pub. Date: 29 October, 2002 List Price(USD): $24.00 |
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Title: Strategic Database Marketing: The Masterplan for Starting and Managing a Profitable Customer-Based Marketing Program by Arthur M. Hughes ISBN: 0071351825 Publisher: McGraw-Hill Trade Pub. Date: 16 May, 2000 List Price(USD): $39.95 |
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Title: Wordcraft : The Art of Turning Little Words into Big Business by Alex Frankel ISBN: 1400051045 Publisher: Crown Publishing Group Pub. Date: 20 April, 2004 List Price(USD): $24.00 |
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Title: The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value by Frederick F. Reichheld, Thomas Teal ISBN: 1578516870 Publisher: Harvard Business School Press Pub. Date: 15 September, 2001 List Price(USD): $16.95 |
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