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Improving Service Performance : A Study of Step-Change Versus Continuous Improvement

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Title: Improving Service Performance : A Study of Step-Change Versus Continuous Improvement
by S. Brignall, L. Fitzgerald, R. Johnston
ISBN: 1-85971-340-8
Publisher: CIMA Publishing
Pub. Date: 31 December, 1999
Format: Paperback
Volumes: 1
List Price(USD): $22.95

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