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Title: Skills for Communicating With Patients by Jonathan Silverman, Suzanne M. Kurtz, Juliet Draper ISBN: 1-85775-189-2 Publisher: Radcliffe Medical Pr Ltd Pub. Date: April, 1998 Format: Paperback Volumes: 1 List Price(USD): $32.95

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Average Customer Rating: 5 (1 review)

Rating: 5
Summary: This book changed my practice
Comment: I decided to read this book because of my interest in finding out more about what patients want when visiting their general practitioner. I was tired of patients taking ages with minor complaints and asking about serious urgent complaints as they left the room, and also I was noticing some dissatisfaction in the faces of some patients when I thought I was trying hard to deal with them sympathetically and thoroughly. Reading this book changed my method of practice overnight. Patients changed in the way they behaved. Work became fun and enjoyable. It is obviously written by people who know the exact problems that GPs experience. It is not patronising, but fully explains why problems arise, what the various solutions to these problems are and then gives the academic research behind their ideas. It amalgamates over 50 years of other peoples ideas and I found it by far the very best book that I have ever read on developing communication skills. I recommend it to every doctor that I meet.

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