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Title: Surviving Aggressive People: Practical Violence Prevention Skills for the Workplace and the Street (The Culture Tools Series) by Shawn T. Smith ISBN: 1-59181-005-1 Publisher: Sentient Publications Pub. Date: 01 April, 2003 Format: Paperback Volumes: 1 List Price(USD): $15.95

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Average Customer Rating: 5 (2 reviews)

Rating: 5
Summary: Personal guide to avoiding conflict
Comment: Smith's book is a great reminder that violence is everywhere and it can happen to anyone. It is a brilliant tool book to avoiding and dealing with conflict. It lays out ground rules of how to act and react to conflict. It also gives an idea of what type of people start conflicts and why they do. Personally I found the book to be very interesting because Smith uses real life scenarios that anyone can relate to. Surviving Aggressive People is a great book for anyone in the workplace, for parents, teachers, and anyone else who wants to be street savvy.

Rating: 5
Summary: Foreward Magazine
Comment: "Smith uses apt anecdotes and a narrative style that keeps the reader eager, awake, and open to turning old saws into new tools of conflict resolution. This book will earn a place with the all-too-few great practical writings on preventing and managing aggression in many contexts." -Foreword Magazine