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Title: Harvard Business Review on Building Personal and Organizational Resilience (HARVARD BUSINESS REVIEW PAPERBACK SERIES) by Harvard Business School Press, Warren G. Bennis, Ronald A. Heifetz ISBN: 1-59139-272-1 Publisher: Harvard Business School Press Pub. Date: 10 July, 2003 Format: Paperback Volumes: 1 List Price(USD): $19.95 |
Average Customer Rating: 3 (1 review)
Rating: 3
Summary: From trust to combat zones: a few nuggets of wisdom
Comment: In today's unstable global environment we appreciate more than ever the virtue of resilience in both individuals and organizations. This collection promises to provide you with the ability to solve problems without the usual or obvious tools and prepares them to improvise rapid responses to crisis. You *will* find enough solid contributions here to justify the purchase, unless you already have the original HBR articles. The pieces range from Robert Galford and Anne Siebold Drapeau's February 2003 "The Enemies of Trust" back to William Patagonis's "Leadership in a Combat Zone" from late 1992.
These two pieces also hint at the diversity of the collection hidden under the title. Patagonis writes about how he directed the logistics of the 1991 Gulf War. He explains that leading successfully requires a person to demonstrate expertise and empathy - which can be systematically learned and true leaders create organizations that support the cultivation of leadership. Galford and Drapeau analyze the role of trust, finding a disparity between managers beliefs about their own and their colleague's trustworthiness and their lack of confidence in their ability to build trust within the organization. In explaining the disparity, the authors distinguish three kids of trust: Strategic trust, personal trust, and organizational trust.
Two of the strongest pieces are Diane Coutu's "How Resilience Works" and "A Survival Guide for Leaders" by Ronald A. Heifetz and Marty Linsky. Coutu explains resilience at its toughest as consisting of a staunch acceptance of reality, a deep belief, often bolstered by strongly held values, that life is meaningful, and a well-developed ability to improvise. One weakness of this piece is that the reader is left to figure out how to go about the development process if no crisis forces the issue. Heifetz and Linsky draw on their book Leadership on the Line: Staying Alive Through the Dangers of Leading to explain risk management for leaders in two parts: An externally-focused part offers tactical advice about relating to your organization and the people who comprise it. The internally-focused part focuses on your human needs and vulnerabilities to help you from defeating yourself.
The other pieces included are: "Leading in Times of Trauma" by Jane E. Dutton, Peter J. Frost, Monica C. Worline, Jacoba M. Lilius, and Jason M. Kanov; "Crucibles of Leadership" by Warren G. Bennis and Robert J. Thomas; "The Toxic Handler: Organizational Hero - and Casualty" by Peter J. Frost and Sandra Robinson; and "September 11, 2001: A CEO's Story" by Jeffrey W. Greenburg.
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