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Title: Trust: A Shock to the System: A Practical Guide by Richard Dean Smith ISBN: 1-59033-646-1 Publisher: Nova Science Publishers, Inc. Pub. Date: January, 2003 Format: Hardcover List Price(USD): $39.00

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Average Customer Rating: 5 (2 reviews)

Rating: 5
Summary: A Practical and Well-Written Guide for Those in Patient Care
Comment: This is a rare how-to book. It is fast-reading but full of great pearls of wisdom for how to deal with the troubled and troublesome behavior of hospitalized patients and their families. I laughed out loud as I came to the description of the angry relative with the big yellow "legal-size" writing tablet, carefully carried in a leather folder, pages of questions already neatly written out.

For nurses, doctors, therapists, and social workers, "Trust" is a mandatory item for the bookshelf. If difficult patients are giving you "one of those days", there is help here. The next time your shift at the hospital has made you go home and jump in a hot bathtub with a glass of wine in one hand, I recommend placing a copy of "Trust" in your other hand.

Rating: 5
Summary: Trust: A Shock to the System
Comment: TRUST: A SHOCK TO THE SYSTEM. A PRACTICAL GUIDE deals with working with distrustful people in a medical situation. Rather than their medical circumstances causing distrust, we find that these individuals are distrustful and difficult in all aspects of their lives. Hazlitt in 19C England says that the best a disagreeable distrustful person can hope for is to be less disagreeable. The Sick-sybarite syndrome, The 'Why' question, The Schmoo enigma, Managed Care Monster, Big Shot from Out of Town, Toxic Healthcare Professional, Italian Prozac, The socially inept, to the Rebarbative are some of the topics covered. Accepting that people behave in distressed circumstances of illness in the same manner as they behave ordinarily changes the encounter to one that can much more effectively managed. A manual for stressed healthcare workers in trying times, and a guide for all who deal with the public.