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Title: Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone by Stephen Coscia ISBN: 1-57820-046-6 Publisher: CMP Books Pub. Date: November, 1999 Format: Paperback Volumes: 1 List Price(USD): $15.95 |
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Title: Great Customer Service on the Telephone by Kristin Anderson ISBN: 081447795X Publisher: American Management Association Pub. Date: 01 November, 1992 List Price(USD): $10.95 |
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Title: Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service by Jeannie Davis, Pat Landaker ISBN: 0944918042 Publisher: Now Hear This Pub. Date: 01 January, 2000 List Price(USD): $24.95 |
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Title: The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers by Peggy Carlaw, Vasudha Kathleen Deming ISBN: 0070779740 Publisher: McGraw-Hill Trade Pub. Date: 01 October, 1998 List Price(USD): $19.95 |
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Title: Telephone Skills from A to Z: The Telephone "Doctor" Phone Book by Nancy J. Friedman ISBN: 1560525800 Publisher: Crisp Publications Pub. Date: 01 June, 2000 List Price(USD): $13.95 |
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Title: Customer Service and the Telephone by Dennis Becker, Paula Borkum Becker ISBN: 0786302240 Publisher: McGraw-Hill Trade Pub. Date: 01 May, 1994 List Price(USD): $10.95 |
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