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Title: Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service by Betsi Harris Ehrlich ISBN: 1-57444-325-9 Publisher: Saint Lucie Press Pub. Date: 13 June, 2002 Format: Hardcover Volumes: 1 List Price(USD): $69.95

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Average Customer Rating: 3.6 (5 reviews)

Rating: 2
Summary: Lean Servicing??
Comment: I bought the book to learn about Lean Servicing. While Lean Servicing is 50% of the title, it is less than 10% of the text. Just one case study/example.

Rating: 5
Summary: Excellent Choice!
Comment: If you are a Six Sigma novice or a new Black Belt or Green Belt, this is the book for you! Ehrlich's book takes the mystery out of Six Sigma by explaining the concepts of using Six Sigma and Lean in the service industry succinctly and accurately. The book has great servicing examples that make the concepts very easy to comprehend.

I highly recommend this book and intend to make it a "must read" for my associates.

Rating: 2
Summary: Another hype
Comment: Being a certified MBB I was looking for something with more substance. A typical off the shelf book regading Six Sigma methodology and application. I was expecting more from the lean perspective and it absolutely failed at delivering anything regading lean processing. Just another hype to sell the lean manufacturing priciple with a poor execution.

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