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Title: Kick Down the Door of Complacency: Seize the Power of Continuous Improvement by Charles C. Harwood, Charles C. Hardwood ISBN: 1-57444-168-X Publisher: Saint Lucie Press Pub. Date: 15 April, 1998 Format: Paperback Volumes: 1 List Price(USD): $29.95

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Average Customer Rating: 5 (1 review)

Rating: 5
Summary: An entertaining and insightful book
Comment: Kick Down the Door of Complacency is an excellent book. It describes how any company can deploy a continous improvement system to increase efficiency, improve worker morale, and create happy customers. The author does a good job of weaving discussion of the system itself, which clearly draws from extensive experience, with a story that illustrates the concepts and entertains throughout. This is a valuable guide for any manager interested in improving the way their department or company operates. Highly recommended.