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Title: Operational Performance Measurement: Increasing Total Productivity by Will Kaydos ISBN: 1-57444-099-3 Publisher: Saint Lucie Press Pub. Date: 31 August, 1998 Format: Hardcover Volumes: 1 List Price(USD): $49.95

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Average Customer Rating: 4.88 (8 reviews)

Rating: 5
Summary: An excellent approach for those who wish to start OPM
Comment: Will Kaydos did actually a very good work. This book addresses to top management officers who wish to change to a more customer orientated approach and implement Performance Measurement in every aspect of their business. Well structured and easy to read with significant information on effective management. There are no equations or weird stuff in this book, because the author wishes to explain the core of this subject: how to implement performance measurement everywhere. This is a great book for industrial engineers, CEO's, Sales Managers, HR managers, Quality assurance officers and anyone involving with performance.

Rating: 5
Summary: A "must read" for those committed to business improvement.
Comment: A terrific business improvement reference applicable to a wide range of business and their operations. Consultants and managers will especially value Kaydos' insights into the role of metrics in supporting culture change. The case studies are well chosen with clearly presented implementation examples and informative detail.

"Operational Performance Measurement" is a must read if you are committed to improving your business or the business of your clients.

Rating: 5
Summary: A book for those who want results verus slogans or acronyms
Comment: Kaydos does an excellant job of laying out the process of establishing and monitoring processes. Any manager who is not following Kaydos's processes is not managaging. Everyone who is serious about management should read this book.

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