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Title: Calming Upset Customer: Staying Effective During Unpleasant Situations (Fifty-Minute Series.) by Rebecca L., Csp, Cmc Morgan ISBN: 1-56052-669-6 Publisher: Crisp Pubns Pub. Date: October, 2002 Format: Paperback Volumes: 1 List Price(USD): $13.95 |
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Title: Great Customer Service on the Telephone (The Worksmart Series) by Kristin Anderson ISBN: 081447795X Publisher: AMACOM Pub. Date: November, 1992 List Price(USD): $10.95 |
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Title: The Big Book of Customer Service Training Games by Peggy Carlaw, Vasudha K. Deming ISBN: 0070779740 Publisher: McGraw-Hill Trade Pub. Date: 01 September, 1998 List Price(USD): $19.95 |
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Title: Tele-Stress - Relief For Call Center Stress Syndrome by Stephen Coscia ISBN: 1578200296 Publisher: CMP Books Pub. Date: October, 1998 List Price(USD): $14.95 |
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Title: Customer Service for Dummies by Karen Leland, Keith Bailey, Giles H. Bateman ISBN: 0764552090 Publisher: For Dummies Pub. Date: 10 September, 1999 List Price(USD): $21.99 |
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Title: Call Center Success: Essential Skills for Csrs (Crisp Fifty-Minute Book) by Lloyd C. Finch ISBN: 1560525789 Publisher: Crisp Pubns Pub. Date: October, 2000 List Price(USD): $13.95 |
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