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Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality

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Title: Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality
by Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham, Timothy L. Kemingham
ISBN: 1-55738-547-5
Publisher: Probus Professional Pub
Pub. Date: December, 1993
Format: Hardcover
Volumes: 1
List Price(USD): $29.95
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