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Title: Defusing the Angry Patron: A How-To-Do-It Manual for Librarians and Paraprofessionals (How to Do It Manual for Libraries, No 100) by Rhea Joyce Rubin ISBN: 1-55570-372-0 Publisher: Neal-Schuman Publishers, Inc. Pub. Date: January, 2000 Format: Paperback Volumes: 1 List Price(USD): $55.00 |
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Title: The Visible Librarian: Asserting Your Value With Marketing and Advocacy by Judith A. Siess ISBN: 0838908489 Publisher: Amer Library Assn Editions Pub. Date: May, 2003 List Price(USD): $34.00 |
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