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Title: Mind Your Own Business: People, Performance, Profits by Jim Sullivan ISBN: 0-9715849-0-7 Publisher: Indian Creek Press Pub. Date: January, 2002 Format: Paperback List Price(USD): $16.95 |
Average Customer Rating: 4.88 (17 reviews)
Rating: 4
Summary: Great Book
Comment: Interesting way of looking at things can give fresh ideas and thin book was a great read.
Rating: 5
Summary: The perfect Book for the Busy Manager
Comment: Almost every book I've read about the hospitality industry (or "management" books in general) are boring. This dude has some style and flair. Just read "MYOB" on vacation in November 2002, and was impressed with the detail and the ideas Sullivan shares in the book. This guy is obviously in the biz. He covers marketing, service, selling, team, etc and while some of it is too basic for me, it served as a reminder for my younger managers. Best part is whether the idea was new or old you can use it right away. There's a lot of graphics and the layout pretty cool. It'll be a key tool for keeping a temperamnetal restaurant team together. I wish there's been more on Team Meetings and E-learning, but he refers you to his website for that information and it's free there, so that's worked out well. I've been running chain restaurants for 12 years and this is the best book on the basics of managing hospitality; that I've seen, anyway. I gave my 3 other managers copies for Christmas. The price is great for the amount of info you get in return. Anyway, that's my 2 cents on it.
Rating: 5
Summary: Prepare your Service Business for the 2000's
Comment: MYOB: The heart and Soul of Hospitality is Jim Sullivan's new book, addressing the keys to Restaurant Customer Service-- from an experienced pro. Jim's humorous approach to a subject dear to any restaurateur or service person's heart is an easy read.
Heavy on specific examples and tips of ways you can change your service to improve service, sales, and profitability, MYOB is a primer for doing a service business right in the competitive 2000's. As numbers of eateries increase in the US and abroad, the key differentiation will be service received and Customers' value perception.
Sullivan combines a variety of methods that will energize salespeople in your operation.
I've recommended this book to people in other Service businesses, too, since it is so insightful into the service delivery. My friends in grocery, hotel management, retail sales, etc. have all purchased the book and gleaned successful selling/service tips from it.
If you're in a service business, this could be a MUST READ this year!
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Title: Service That Sells! the Art of Profitable Hospitality by Phil Roberts ISBN: 1879239000 Publisher: Pencom Pub. Date: 01 January, 1991 List Price(USD): $16.95 |
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Title: Playing Games at Work : 52 Best Incentives,Contests and Rewards for the Hospitality Industry by Phil Roberts, T.J. McDonald ISBN: 1879239027 Publisher: Pencom Pub. Date: 01 December, 1994 List Price(USD): $19.95 |
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Title: Elements of Etiquette: A Guide to Table Manners in an Imperfect World by Craig Claiborne ISBN: 0688074022 Publisher: William Morrow Pub. Date: November, 1992 List Price(USD): $15.00 |
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Title: Send Flowers to the Living! Rewards, Contests and Incentives to Build Employee Loyalty by T. J. Schier ISBN: 0971657300 Publisher: Incentivize Solutions Pub. Date: 01 February, 2002 List Price(USD): $16.95 |
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Title: The World of Culinary Supervision, Training, and Management (2nd Edition) by Noel C. Cullen ISBN: 0130225436 Publisher: Prentice Hall Pub. Date: 07 July, 1999 List Price(USD): $98.00 |
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