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Title: CAP -Customer Appreciation Program by Joyce Ph.D. Knudsen, Cathy RN BSN Payne, Joyce Knudsen ISBN: 0-9639996-2-1 Publisher: The ImageMaker Inc. Pub. Date: 01 February, 1999 Format: Ring-bound List Price(USD): $599.00

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Average Customer Rating: 5 (1 review)

Rating: 5
Summary: Beyond Customer Service
Comment: This seminar was presented to my company and it has made a tremendous difference in the attitudes of my employees and clients. We learned that it is not enough to provide customer service, you need to provide exemplary customer service and what drove home was that "if you give people what they need, you will get what you want." Any company or organization would greatly benefit from this seminar package. It's so nice to see it available on Amazon.