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Title: Safer Than a Known Way by John S. McConnell ISBN: 0-9588324-3-9 Publisher: Amer Overseas Book Co Pub. Date: August, 1988 Format: Hardcover Volumes: 1 List Price(USD): $45.00

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Average Customer Rating: 4 (1 review)

Rating: 4
Summary: Quality is reducing variation and McConnell teaches why.
Comment: The only experience better than reading John McConnell is seeing him speak on this subject in person. Mr. McConnell illustrates why reducing variation in products and services is the key to managing quality.