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Title: Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service by Jeannie Davis, Pat Landaker ISBN: 0-944918-04-2 Publisher: Now Hear This Inc Pub. Date: 01 January, 2000 Format: Paperback Volumes: 1 List Price(USD): $24.95

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Average Customer Rating: 5 (3 reviews)

Rating: 5
Summary: Older Workers Benefit From Beyond "Hello"
Comment: With your permission, we're using Beyond "Hello" as our basic text for our course curriculum , which teaches older workers Customer Service Skills. Your book has been an excellent platform for this training. It's clear, concise, understandable, and easy to relate to. I constantly reinforce to our students that they should use your book as a resource and reference on the job.

Rating: 5
Summary: Great Tutorial
Comment: This tutorial offers help to improve every telephone interaction a company has with its valued customers. Beyond "Hello" includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.

Each chapter contains tips to help make a great first impression, enhance customer interaction and retain and strengthen client relationships through excellent customer service over the telephone.

A "must read."

Rating: 5
Summary: Fantastic Guide
Comment: I've had the opportunity to work with Jeannie while printing a recent copy of my newsletter on professional conduct. Beyond "Hello" is an easy to read, comprehensive guide that can help anyone improve and sharpen his or her phone skills. I highly recommend this book and include it as required reading for my entire staff. Congratulations Jeannie on a book well done!

-- Clint Greenleaf

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