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Title: From Quality to Business Excellence: A Systems Approach to Management by Charles G. Cobb ISBN: 0-87389-578-9 Publisher: ASQ Quality Press Pub. Date: 01 February, 2003 Format: Hardcover Volumes: 1 List Price(USD): $40.00 |
Average Customer Rating: 5 (3 reviews)
Rating: 5
Summary: Well referenced, pragmatic, advice for business managers
Comment: At last an author who doesn't claim to have a silver bullet for management. But then again maybe he does. This book covers the complete range of management topics but manages to tie it all together in a systematic way. Cobb's practical advice is to apply the best of the management techniques available to appropriate situations in your business rather than trying to home in on the current management fad. This is the first book I've read that recommends taking a systems approach to management. It capitalizes on techniques used for years in the mature field of engineering and applies them to the management discipline. He teaches one to build a management system much the way you would engineer a physical system. Concepts are explained with lots of drawings and tables that make them easy to understand. This book has practical advice, real life examples, and is a svelte 250 pages including appendicies, endnotes and the index. I highly recommend this book.
Rating: 5
Summary: An important addition to every managers bookcase
Comment: This is the first book I have read that gives real guidance to business owners and managers on the application of quality
standards and practices to genuinely improve their business operation and results. It does not concentrate on any one approach, but gives good, unbiased, advice on how to select and implement the most suitable quality management techniques that really add value. The author has done a good job researching his subject and has included some excellent case studies from well
known companies to support his argument. His conclusions are well thought out and his overall message clear.
Rating: 5
Summary: Managers who want to make a REAL difference!
Comment: This book is for "enlightened" managers who want to make a REAL operational difference within their company.
All material has been used in real life situations.
If management wants to take their company to an internal business excellence that will generate outstanding profitability, customer satisfaction, employee commitment and inherent continuous improvement, they need only two things...
1) ACTIVE commitment/participation from senior management and,
2) the tools in this book.
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Title: The SERVICE PROFIT CHAIN by James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ISBN: 0684832569 Publisher: Free Press Pub. Date: 10 April, 1997 List Price(USD): $32.50 |
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Title: Managing Technological Innovation : Competitive Advantage from Change by Frederick Betz ISBN: 0471225630 Publisher: Wiley-Interscience Pub. Date: 20 June, 2003 List Price(USD): $120.00 |
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Title: Database Design, Application Development, and Administration by Michael V. Mannino ISBN: 007282350X Publisher: McGraw-Hill Companies Pub. Date: 01 March, 2003 |
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Title: e-Enterprise : Business Models, Architecture, and Components (Breakthroughs in Application Development) by Faisal Hoque, David Orchard ISBN: 052177487X Publisher: Cambridge University Press Pub. Date: 28 February, 2000 |
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Title: Marketing of High-Technology Products and Innovations by Jakki J. Mohr, Jakki Mohr ISBN: 0130136069 Publisher: Prentice Hall Pub. Date: 15 January, 2001 List Price(USD): $80.00 |
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