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Title: The Trust Factor: The Art of Doing Business in the 21st Century by Cheryl A. Chatfield ISBN: 0-86534-264-4 Publisher: Sunstone Press Pub. Date: October, 1997 Format: Paperback Volumes: 1 List Price(USD): $16.95

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Average Customer Rating: 2.67 (6 reviews)

Rating: 1
Summary: Ugh!. Very disappointed
Comment: What a let down. The author is basically selling a philospohy. See tells a story about her experience, how she wanted things to be different, and how she broke the law (check kitting, but she doesn't seem to think that was wrong). She seems to believe that if we think good thoughts .... I agree with her ideas (it would be great if we could trust each other), but she has NO DATA to support them. She keeps going back to the one example in her life to draw lots of conclusions. This tape was a waste of my time ;-(

Rating: 5
Summary: Interesting Format
Comment: I like the mix of personal story with the discussion of why trust is returning to business.

Rating: 4
Summary: Read this book
Comment: If you have lost faith in business and in the people you work with, read this book."