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Title: Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series) by Kristin Anderson, Ron Zemke ISBN: 0-8144-7971-5 Publisher: AMACOM Pub. Date: January, 1998 Format: Paperback Volumes: 1 List Price(USD): $16.95

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Average Customer Rating: 4.5 (2 reviews)

Rating: 5
Summary: very helpful/great stories
Comment: I agree. I'm in sales. The book is educational and entertaining. I heard about the contest too. All fans of Knock Your Socks Off Service should enter.

Rating: 4
Summary: Entertaining and Educational
Comment: Fabulous book. Great examples. Educational for all those in business as well as very entertaining. Heard that the authors are sponsoring an essay contest during June 1998 for all our good service experiences.

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